MMP Auto Repair Privacy Policy

MMPautorepair (“Company”, “we”, “us” , or “our”) respects your privacy and is committed to protecting your personal information in accordance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, store and protect your information when you interact with us online or in-person.

By using our services or visiting our website, you accept the practices described in this Privacy Policy.

1. Definitions

Personal Data: Any information relating to an identified or identifiable individual (e.g., name, contact info, vehicle data).
Usage Data: Data automatically collected when using our website (e.g., IP address, browser type, visit duration).
Cookies: Small files placed on your device to help enhance website functionality and analytics.
Service: The auto repair services and website offered by Mmpautorepair.
You/User: Anyone who visits our site, uses our services or interacts with us.

2. What Personal Information We Collect

We may collect the following personal data:

• Your name, phone number, email and mailing address
• Vehicle details: make, model, year, VIN
• Appointment history and service records
• Payment details (if applicable)
• Website usage data through cookies and analytics tools

3. How We Use Your Information

Your information may be used for:

• Booking and confirming appointments
• Communicating service updates or issues
• Invoicing and processing payments
• Sending promotional offers or service reminders (with your consent)
• Improving our website and services
• Responding to inquiries and managing customer relations
• Meeting legal and regulatory obligations

4. Consent and Your Rights

By using our services, you consent to the collection and use of your information as outlined. You have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Withdraw consent at any time (subject to legal limitations)
• Opt out of marketing communications
• File a privacy complaint with the Office of the Privacy Commissioner of Canada
• To make such requests, please contact us using the details provided below.

5. Cookies and Tracking Technologies

We use cookies and similar technologies like beacons and scripts to:

• Recognize returning visitors
• Track website traffic and interaction
• Remember user preferences
• Improve browsing experience

Types of cookies used:

You can disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Third-Party Data Collection, Analytics and Advertising Tools

We work with reputable third parties to enhance our services, advertising and website functionality. These partners may collect personal or usage data as part of their service delivery. Any third party we engage is required to maintain your information in confidence and only use it as needed to support our business operations.

Information We May Collect About You from Third Parties

We may collect personal and non-personal information from:

• Joint marketing partners
• Data analytics providers
• Public databases and social media pages
• Fraud and security service providers
• Other third parties that help us deliver and improve our services

Additionally, in cases of suspected fraudulent or illegal activity, we may collect information from investigative or enforcement bodies.

Please note: When using our website, your device may connect to third-party servers that we do not control. These parties may collect data based on their own practices, which we do not govern. We encourage you to review their privacy policies before interacting or submitting any personal information.

Cross-Border Data Transfers

By using our website, you understand and agree that information collected may be transferred to, stored and processed in jurisdictions outside Canada. These jurisdictions may have different privacy laws than your home province or Canada. While we aim to ensure adequate protections, your data may be subject to access by law enforcement or other authorities in those regions.

Analytics Tools and Advertising Technologies

Google Analytics
We use Google Analytics (provided by Google Inc.) to help us understand how visitors interact with our website. Google Analytics collects data anonymously, using cookies to track:
Your time on site
Pages viewed
Referral sources
Browser and device types
This helps us analyze trends and improve the user experience. Google may share this data with third parties where legally required or for processing on Google’s behalf. You can opt out by installing the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout. For more details, visit Google Analytics Privacy Overview.

Facebook Pixel
We use Facebook Conversion Tracking Pixel to deliver personalized ads and measure ad performance. This tool collects anonymized data, but Facebook may associate the data with your Facebook account and use it in accordance with their Data Use Policy: https://www.facebook.com/about/privacy/. You can manage your ad preferences or opt out via your Facebook account settings.

Microsoft Ads (UET Tag)
Our website also uses Microsoft Ads, which sets a cookie if you visit us after clicking on a Microsoft advertisement. The Universal Event Tracking (UET) tag allows us to track:

• Which pages you view
• Time spent on site
• Which ad directed you to our website

No personal identity is collected. Microsoft may track you across devices for advertising purposes. To opt out, visit: http://choice.microsoft.com/en-us/opt-out. Learn more via Microsoft Privacy Statement.

7. Sharing of Information

We may share your information with:

• Trusted service providers (e.g., software, booking or payment processors)
• Legal or regulatory authorities, when required by law
• Insurance companies or third-party warranty providers (with your consent)
• We do not sell or rent your personal information to third parties.

8. Business Transfers

In the event of a business sale, merger, acquisition or asset transfer, your personal data may be transferred to the acquiring entity. You will be notified before such a transfer occurs and the new policy terms will be communicated.

9. International Data Transfers

Your personal information may be stored or processed in Canada or other countries. In such cases, we take appropriate steps to ensure your data is protected in line with Canadian standards and that contractual safeguards are in place.

10. Data Retention

We retain personal data for as long as necessary to:

• Provide the services requested
• Comply with legal and financial requirements
• Settle disputes or enforce agreements

When no longer needed, data is securely deleted or anonymized.

11. Protection of Your Information

We safeguard your information using appropriate:

• Physical measures (e.g., locked filing systems)
• Technical protections (e.g., encryption, firewalls)
• Managerial controls (e.g., employee confidentiality agreements)

Access to personal data is granted only to employees or agents who need it to perform their duties.

12. Promotional Communications

With your consent, we may use your contact details to send service reminders, special offers or other marketing content. You can opt out at any time by:

Clicking the “unsubscribe” link in emails
Contacting us directly using the information below

13. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the content or privacy practices of those external websites. Please review their privacy policies separately.

14. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services implies acceptance of any changes.

16. Contact Us

If you have any questions, requests or concerns related to this Privacy Policy or your personal data, please contact us at:

Mmp Auto Repair
Location: 1033 Speers Rd Unit 1, Oakville, ON, L6L 2X5, Canada
Call: (905) 842-5277

This Privacy Policy is designed to comply with Canadian Federal and Provincial privacy laws, includi ng PIPEDA. We are committed to being transparent, secure and respectful of your personal information.